Sundown Ghoul Club Membership Kit
Do you want the ultimate Sundown Horror experience? Can't get enough of Big Bad Daddy Wolf or those Halloween Haunts terror tracks? Then this is for YOU, fright fiends! Become an official Ghoul Club member, and you will receive a certificate honoring you as the newest Ghoul citizen to Sundown, along with an autographed 8x10 photograph of one of Sundown's Creepy Citizens and another special treat or two to say "Velcome to Sundown!" This membership is good for life...and beyond the grave too!
Please allow additional time for shipping.
Return & Refund Policy
Sundownhorror.com will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 90 days of purchase for shipments outside of the United States).
Sundownhorror.com will not accept for return or exchange any packaged non-wearables including CDs, DVDs, or videos once opened.
There are no refunds, returns or exchanges for digital downloads: all sales are final.
All returns and exchanges must first be approved by Sundownhorror.com. Please contact us with additional details before returning any item(s) so we can inform you of your returns/exchange options.
Posters & Limited-Edition Items
Posters are sold as-is. No refunds. No returns.
Limited Edition items will only be exchanged or refunded at the sole discretion of Sundownhorror.com.
Shipping and Handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source.
Return postage: Postage for returns/exchanges is paid by you, the customer. If you are returning damaged or defective merchandise, Sundownhorror.com will pay the cost of return shipping. Please contact us with any questions.
Returns lost in the mail: Sundownhorror.com cannot issue refunds for merchandise not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.
Send returns/exchanges to:
119 Dogwood Lane
Duncan, SC 29334
Be sure to include a note with your order. Please contact us at email@example.com with any questions you have.
DOMESTIC SHIPPING POLICY:
Shipment processing time
All orders are processed within 3 business days, which does not include weekends or holidays.
Shipments or deliveries will not occur on weekends or holidays. Delays may occur if Sundownhorror.com experiences a high volume of orders or if product availability becomes delayed. If product availability becomes delayed, it may slow the processing of your order by 2 to 4 weeks.
*Sundownhorror.com is not responsible for delays caused by the shipping company, USPS, or any unforeseeable circumstances, such as strikes, war, and severe weather.
Shipment to P.O. boxes or APO/FPO addresses
Sundownhorror.com will ship to P.O. Boxes and APO/FPO addresses.
Shipment confirmation and order tracking
Sundownhorror.com ships only by USPS Priority so the customer can be provided a shipment confirmation and order tracking capability through the USPS. Customers can expect a confirmation email when the package has shipped, along with an included order tracking #.
Customs, duties, and taxes
Sundownhorror.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Additionally, orders placed in the store that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
INTERNATIONAL SHIPPING POLICY:
Sundownhorror.com will ship to international countries via USPS. However, there is an extra charge that will be added to the order for international shipping of $30.00.
Sundownhorror.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at the listed email below to file a claim. Please save all packaging material and damaged goods before filing a claim.